Books and book related electronic* products will be invoiced only in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP) depending on the publisher.

Invoicing Currencies

Books are priced as indicated. It is the customer responsibility to ensure that checks in other currencies are sufficient to cover the purchase and delivery costs at the prevailing rate of exchange on the date the check is received as given by XE,COM Currency Converter

Orders are confirmed either by invoice or notification. In accepting the delivery, the purchaser agrees with our conditions of sale. Until complete payment has been received, goods remain the property of the publisher.

Dispatch Options

USA and Canada:

Unless otherwise stated, all deliveries in the USA are made by Airborne Ground Service. Additional charges will be invoiced for all other methods of shipments including UPS Next Day, Second Day, Consignee Billing or Fed-Ex. The preferred method of shipping to Canada is Book Rate.

All Other Countries:

Deliveries are made by Courier Service unless otherwise indicated.

Claims

For claims against titles which have already been invoiced, please always mention the invoice number and date. We can only accept claims if they are made within three months after the date of invoice by customers in Europe, and within six months after the date of invoice by customers in the rest of the world. Please send claims to the Customer Support & Sales .

Returns
1. Returns accepted on product purchased directly from tbook provided they are returned in good condition and within 14 days of receipt.
2. Returns are at the purchaser's cost unless the product is faulty and the purchaser is responsible for ensuring the secure packing and delivery.
3. A copy of the original tbook receipt and delivery note must accompany each return.
4. Products must be new, unmarked and packaged to insure receipt in condition suitable for resale.
5. Products with manufacturing defects are accepted for return.
6. Claims for product damaged in transit must be reported to tbook within 30 days.
7. Ship all returns, freight prepaid via traceable method.  Airborne, UPS, Federal Express.  Normal postal services are not traceable and, if used, entirely at the risk of the purchaser.

Returns Address:

Tbook - Technical Books Online (Returns)
CML & Associates
CML House
7 Bell Mead
Sawbridgeworth
Herts CM21 9ES
UK